Software Solution: Being Satisfied With Your Software Vendor
Establishing satisfaction with your current software vendor is an important part of your software solutions. Knowing you have a vendor that supports you and what you want to do with your business can be a big stressor off your shoulders. Here are a few things you will want to ask yourself about your current software vendor, and why you should reexamine your relationship with them.
How much downtime does my vendor experience? – The answer to this question should be, “Not much.” You want a vendor who isn’t down very often, nor for very long periods of time. When they aren’t up and running, neither are you. Whatever aspect of your business that is connected to said vendor, will be down every time that vendor goes down — and time lost can be money lost.
How is their customer service? – When you have to call in for support, the last thing you want to have to deal with is rude, unhelpful people. You want a customer service team that recognizes you as an important part of your vendor’s family, and who is knowledgeable about fixing your issues. Dreading to speak to someone, when you’re already stressed about a problem you’re having with your software, is not what you want to experience. You want to have confidence in your vendor, and their customer support (or lack thereof) can make or break that confidence.
Do they keep you in the latest software? – Keeping you up-to-date with the latest software can be an important step in keeping you competitive in your field. Also, talk with your vendor about customizing your software to your business. This can be another way to help you get a competitive edge over rival businesses.
When you choose us for your software vendor, you can count on complete satisfaction. Contact us today to see just how we can help you with all of your software needs.